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NY Health Access / Home / News / 2026 / CDPAP FI Transition: Timekeeping Change July 20th, Notice Sent to ...

CDPAP FI Transition: Timekeeping Change July 20th, Notice Sent to Downstate PAs Affected by Settlement of Wage Theft Suit Against PPL; U.S. Sues PPL and NYS Officials for Misrepresentation

21 Jul, 2026

Background.  The 2024-25 NYS Budget required all 280,000 Medicaid recipients who have CDPAP services to switch their "Fiscal Intermediary" (FI") -- the agency that manages payroll and benefits for their Personal Assistants ("PA")-- to a new "single FI" called Public Partnerships LLC or "PPL."   PPL contracts with MLTC plans, mainstream managed care plans, and  -- for those exempt from managed care -- county Dept. of Social Services (HRA in NYC).  The plans or DSS decide the number of hours of home care, and the FI PPL pays the PA.  As the "single FI,"  PPL replaced the more than 600 FIs that currently handle payroll and benefits for all PAs in CDPAP. 

This article gives NEWS on transition to PPL and CDPAP.  See these other related articles on this website: 

IN THIS ARTICLE

1.  LATEST UPDATES 

  • July 21, 2026 -  PPL sent Notice to Downstate PAs about the Back Payment they may be due under Settlement in federal Calderon Lawsuit Against PPL for Wage Theft -   The notice to PAs in the "plaintiff class" and other documents about the settlement are posted at https://www.publicpartnershipssettlement.com/.  The settlement was announced on July 7th.  See Press Release here. The lawsuit settlement was first announced on June 25, 2026.  Note this lawsuit  covers PAs working for consumers in NYC, Long Island and Westchester.    See info about the settlement and background  about this case here.  See info and press about this case and the separate Flanagan case pending upstate - here.  Stay tuned for more info . 

  • July 1, 2026 - PPL Portal says  "PPL@Home will no longer be available for Personal Assistant time entry effective 07/20/2026. Please begin using one of PPL’s Electronic Visit Verification (EVV)-compliant time entry methods — Time4Care or telephony — to record and submit your hours. Consumers may continue to approve timesheets in PPL@Home."  See more here. 

  • June 16, 2026 - the United States Dept. of Justice filed a lawsuit in federal court against PPL, the single Fiscal Intermediary for CDPAP, and two officials of the NYS Dept. of Health alleging fraud and misrepresentation in how PPL was selected as the single FI.  Read the full lawsuit here, which lists numerous misrepresentations made by PPL during  and after the procurement process concerning its profits and its readiness to ramp up enrollment of over 200,000 consumers in a very short time.  The State officials are charged with manipulating the bidding process for the contract and other acts that led to the rushed and problem-ridden roll-out.  Here is the US DOJ's press release announcing the suit. The lawsuit has been covered in various press articles starting on June 16, 2026 - see here.

  • May 27, 2026 - PPL added a second medical provider to administer health assessments - but only for new PAs.  Existing PAs must still use MobileHealth unless assigned to the new provider.   See more info about  CDPAP PA Health Assessments  here.  

2.    SETTLEMENT in CALDERON Lawsuit against PPL - information from The Legal Aid Society and Settlement Website -  (Suit covers NYC, Long Island, Westchester)

3.     Where to go for Help and more information

4.  Latest Press about Transition to PPL

5.  BILLS to Fix Problems with PPL 

6.  SEE OTHER Topics in other ARTICLES on PPL and CDPAP in NYS Here 

​

1.   June 25, 2026 -  - Calderon vs. PPL lawsuit - Legal Aid Society Announces Major Settlement in  Calderon Lawsuit Against PPL for Wage Theft -  See Press Release here.   Note this lawsuit  covers PAs working for consumers in NYC, Long Island and Westchester. 

On June 21st, a notice to Personal Assistants  in the "plaintiff class" and other documents about the settlement was emailed, which had links to the settlement website at https://www.publicpartnershipssettlement.com/.  This includes 

From the Press Release:   

  1. July 7, 2026 Announcement from The Legal Aid Society 
    The Legal Aid Society and Katz Banks Kumin are excited to share that the Court has granted preliminary approval of the $162 million class action settlement  in Calderon v. Public Partnerships, LLC. This lawsuit was brought by Plaintiffs Philip Calderon, Allison Fields, Dana Folgar, and Farshad Pinchasi--current and former personal assistants--against PPL, NY’s single statewide fiscal intermediary for CDPAP, on behalf of a class of downstate personal assistants. The settlement provides at least $162 million in monetary relief for the Settlement Class, as well as non-monetary relief (specifically, PPL agreed to end the MEC Health Plan as a condition of the settlement, effective April 30, 2026).  

    The Settlement Class is defined as: All current and former personal assistants who were paid through PPL as the statewide fiscal intermediary for services performed as part of CDPAP in New York City, Nassau County, Suffolk County, and/or Westchester County (collectively, “downstate personal assistants”) at any time between March 1, 2025 and April 30, 2026.

    Now that preliminary approval has been granted, Class Members will be sent official, court-approved notices by email and text message in the coming weeks. Those notices will provide more information and answer many commonly asked questions about the settlement. We will update this list when those notices have been sent out by the Settlement Administrator – a company Plaintiffs selected, and the Court has appointed, to administer the settlement process.

    Importantly: Class Members do not have to take any action at this time to benefit from the Settlement. If they want more information now, they can visit  https://www.publicpartnershipssettlement.com/.

    On July 30th Caring Majority will be hosting a PPL Settlement Info Session with the Legal Team. More information on that soon.

    The settlement approval process will take several months. The Court has scheduled a hearing on final approval for the settlement is scheduled for 11 am on Tuesday, November 10th in the U.S. District Court for the Eastern District of New York, located at 225 Cadman Plaza East, Brooklyn, NY 11201. The hearing will be held in Courtroom 13B South before U.S. Magistrate Judge Lara Eshkenazi.

    Class members are encouraged to read the official notices once they are available. After reviewing those notices, they should email PublicPartnershipSettlement@atticusadmin.com or call 800-314-2601 with any questions.

  2. BACKGROUND - Amended complaint filed in Eastern District NY - for Downstate PAs  in NYC, Long Island, and Westchester.   See Legal Aid Society webpage about lawsuit. 

See Legal Aid Society May 30, 2025 news release about the revised complaint, which adds violations of the NY Wage Parity Law to other claims under federal and state Labor Law. 

Plaintiffs are represented by The Legal Aid Society Employment Law Unit and pro bono firm Katz Banks Kumin LLP.   

  1. CONTACT:  PA's with payment problems should complete this survey - which asks for your contact information and details of payment problems.

PRESS:  See press about settlement here.  Here is earlier pres when lawsuit was filed:

​ 

2.  Where Does Consumer or PA Go if They have Problems with PPL?

  1. PPL at 1-833-247-5346 (English).  See numbers for other languages here.   Make sure to keep a log of dates of calls, who you talked to, hold time, what was said., any language barriers. Always call or email them first.  Other contacts at PPL: 

  1. NYS DOH CDPAP hotline  StatewideFI@health.ny.gov  and starting Feb. 2026

  • The NYS Department of Health  ("DOH") no longer has a phone line dedicated to taking calls about PPL. Consumers who have been unable to resolve an issue with PPL can contact the Department of Health in the following ways:

    • Email DOH at statewideFI@health.ny.gov (e-mail dedicated to CDPAP FI issues)

    • For Consumers who are enrolled in a managed care or MLTC plan, call NYS DOH at 1-866-712-7197 (during standard business hours)

    • For Consumers who get their Medicaid through their Local District of Social Services (HRA in New York City), call DOH at 518-474-5888 during standard business hours.

  1. CDPAP Facilitators - may be able to help with registration, timekeeping, payment

  2. ORGANIZATIONs THAT BROUGHT LAWSUITs: 

  • LEGAL AID SOCIETY CDPAP Calderon lawsuit: PA's with payment problems should complete this survey to report payment problems.  Only for PAs for consumers in NYC, Long Island and Westchester. (but ALSO contact DOH

  • PA's in other counties with payment problems can contact  Poricani Law firm  at  emina@poricaninlaw.com re the Flanagan lawsuit.

  1. If PPL has not received your "authorization" for CDPAP from your plan or local DSS:- or for other problems caused by your plan or DSS/HRA -
    • If you are in a MLTC plan - E-mail a Complaint to the NYS Dept. of Health Managed Long Term Care Technical Assistance Center (TAC)     MLTCComplaints@health.ny.gov  

  • If you are in a Mainstream managed care or HARP Plan - email the NYS DOH managed care complaint unit -   managedcarecomplaint@health.ny.gov

  • File a formal grievance with your MLTC or mainstream managed care plan

  1. ICAN - the Independent Consumer Advocacy Network   TEL 844-614-8800    (For members of MLTC plans or Managed care or HARP plans) 

TTY Relay Service:  711   Website:   icannys.org      ican@cssny.org

  1. NYS Department of Labor Wage Theft Hotline  833-910-4378 or visit https://dol.ny.gov/labor-standards-complaint-process..  Failure to pay wages in full on a timely basis is a serious crime in New York, one that the Legislature has made even more serious in recent years. It is a Class E felony to commit wage theft.  
  2. Fle a wage theft complaint with the Attorney General’s office. Submit an online complaint or contact the Attorney General’s Office Helpline at 800-771-7755.
  3. Contact your NYS elected official and the Governor's office

 3. OFFICIAL WEBSITES about CDPAP SIngle FI - and Link to View Recording of NYLAG Webinar of March 10th

4. LATEST PRESS 

Press about U.S. Dept. of Justice lawsuit filed on June 16, 2026 against PPL and Dept. of Health Officials

Press about Settlement of Legal Aid Society Lawsuit against PPL

Press about Union Organizing of PPL Workers:

OTHER PRESS ABOUT PPL AND TRANSITION

Feb. 25, 2026 City & State State Senate’s bid-rigging probe prompts constitutional amendment  (constitutional amendment proposed by Sen. Skoufis that would require the comptroller to approve state contracts over a certain price set by lawmakers – making it harder for a governor to circumvent.

Oct. 2025 - NY lawmakers claim Hochul is targeting them for ongoing probe into alleged $11B Medicaid program scandal  (NY Post Oct. 21, 2025)

N.Y. State Sen. James Skoufis discusses in­ves­ti­gation into CDPAP tran­sition  (NYState of Politics Oct. 21, 2025)

Sept. 23, 2025    Syracuse.com  Thousands of NY home-care workers get extension on health exam; new Syracuse site set

Sept. 18, 2025 Buffalo News  NY Department of Health to Allow Caregivers More Time to Complete Compliance for Home Care Program 

Sept. 8, 2025 Crain's Health Plus Home care company admits to meeting with state officials before getting contract to overhaul program

Sept. 5, 2025 NYState of Politics  CDPAP: Company awarded state contract admits to 'conversations' with state officials after denying them under oath  

Sept. 5, 2025  NY Times  Questions Arise Over Hiring of Firm to Run $11 Billion Health Care Program

Sept. 5, 2025  NY Focus  Home Care Employer Walks Back Testimony, Fueling Concerns of Rigged $11 Billion Contract

Aug. 27, 2025  NY Focus   After Criticism, Home Care Employer Will Look for Better Health Insurance

August 22, 2025 NY Focus Complete Waste of Our Time’: Lawmakers Get Few Answers on Home Care Chaos

August 21, 2025 - Albany Times-Union  Lawmakers blast NY health commissioner over CDPAP rollout

August 21, 2025 - NY Post  State senator unveils new evidence suggesting NY’s massive $11B homecare contract was rigged

August 21, 2025 - City & State  State planned to give no-bid contract to PPL, lawmaker claims

August 21, 2025 updated Aug. 25th  New York TImes  N.Y. Lawmakers Press Officials About Home Health Program’s Issues

August 5, 2025 Documented NY  Criticism Mounts Over CDPAP Overhaul as Immigrant Workers Go Unpaid

August 5, 2025 Albany Times Union Commentary: PPL is the solution to New York state's home care problem - Op Ed by the CEO of PPL 

FOR EARLIER PRESS SEE THIS ARTICLE  and for press on Health Insurance Benefits see this article

  

5.  New York  legislative bills  to fix some problems with PPL   

(NYState of Politics, Spectrum News One May 15, 2025) - describing bills  that would require the State to contract with more FIs in addition to PPL.  The legislative session ended for the summer without any of these bills passing for the time being. 
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